Customer Care
Refund Policy
We want every Street Bites meal to be enjoyable. If something is not right, please let us know as soon as possible so we have the opportunity to put it right.
Our replacement promise
If you feel that your food was unsatisfactory or unpleasant, we would like the opportunity to provide you with a replacement meal free of charge. Please speak to our team promptly and, where possible, bring the food and your proof of purchase or online order details with you.
Food purchases
We do not normally provide cash refunds for food where the issue is a matter of personal taste, preference or a change of mind. Our goodwill remedy for food you find unsatisfactory or unpleasant is a replacement meal, free of charge.
Unopened drinks
An unopened drink may be returned for a refund when it is still sealed and is presented to our team at the Street Bites food truck. Please also bring proof of purchase or your order details. Opened drinks cannot normally be refunded unless your statutory rights apply.
Online orders
The same replacement promise applies to food ordered online. If you feel that your meal was unsatisfactory or unpleasant, contact us as soon as possible using the details in your order confirmation, quote your order number and give us the opportunity to provide a replacement meal free of charge.
Your statutory rights
This policy is offered in addition to your legal rights and does not limit them. If food or drink is faulty, unsafe, not as described, not fit for purpose or not of satisfactory quality, you may be entitled to a refund or another remedy under UK consumer law. We will always provide any remedy required by law.
Last updated: 1 August 2026.